Question 1

What materials do you use?

Accepted Answer

Most pieces are made from natural cotton cord, recycled cotton rope, and reclaimed textile fibres. We prioritise sustainable, natural materials and often incorporate repurposed fabrics to give unwanted textiles a second life.

Question 2

How long does delivery take?

Accepted Answer

Standard delivery takes 5–7 business days within the UK. Express delivery (1–2 business days) is also available. Free delivery is offered on orders over £50.

Question 3

Do you ship to Northern Ireland and the Scottish Highlands?

Accepted Answer

Yes — we ship to all UK addresses including Northern Ireland, the Scottish Highlands, and the Channel Islands at standard rates. Free delivery still applies on orders over £50. Delivery to remote areas may take an extra 1–2 days.

Question 4

Do you ship internationally?

Accepted Answer

At the moment we only ship within the United Kingdom. We hope to offer international shipping in the future.

Question 5

Can I request a custom order?

Accepted Answer

Yes! We love creating bespoke pieces. Get in touch via our contact page with your idea, preferred colours, and dimensions, and we'll send you a quote.

Question 6

How do I care for my macramé piece?

Accepted Answer

Gently shake or brush your piece to remove dust. For deeper cleaning, spot-clean with a damp cloth and mild soap. Avoid prolonged direct sunlight to prevent fading. Do not machine wash.

Question 7

What is your return policy?

Accepted Answer

We accept returns within 14 days of delivery for unused items in their original condition. Custom orders are non-refundable. Please contact us to arrange a return.

Question 8

Are your products eco-friendly?

Accepted Answer

Sustainability is at the heart of what we do. We use natural and recycled materials, minimal packaging, and handmake everything in small batches to reduce waste. No mass production, ever.

Question 9

How are your products made?

Accepted Answer

Every piece is handmade by Joanna using macramé, crochet, and mixed fibre techniques. Each item is crafted slowly and intentionally — small variations are part of the process, making every piece truly one of a kind.

Question 10

Do you offer gift wrapping?

Accepted Answer

Not currently, but all items are carefully packaged and arrive ready to gift. If you'd like a personalised note included, mention it in the order notes or contact us.

Question 11

How do I know what size to choose?

Accepted Answer

Each product listing includes dimensions. If you're unsure, feel free to get in touch and we can help you choose the right size for your space.

Frequently Asked Questions